Shipping & Returns

Shipping Policy

We recommend providing accurate shipping information to avoid misrouted or undelivered orders. Once a package leaves our warehouse, transit delays are outside our control, but if your package arrives damaged or goes missing in transit, we will work with you to resolve it. See Damaged Packages and Undelivered Packages below.

If your order arrives damaged, incomplete or incorrect, contact us at hi@morningmade.com immediately. We may request photos of the damaged product and packaging to process your claim quickly.

Returns & Refunds Policy

Money Back Guarantee

You can try Morning Made risk free. If you are unhappy with your first subscription order for any reason, contact us at hi@morningmade.com and we are happy to issue a refund within 90 days of delivery.

We strongly recommend contacting us before initiating a return, to ensure your refund is processed correctly. If items are returned without contacting us first, we may be unable to identify them, which can delay or void your refund. We are not responsible for refunding or reshipping items sent to an incorrect address without prior contact.

The Details:

• The guarantee covers one opened tin or pouch per customer (matcha, chai or turmeric, your choice of one).
  
• It applies to your first subscription order only. It does not apply to one-time purchases or to any order after your first.
  
• Return shipping is arranged and paid for by the customer and is non-refundable.
  
• You must email us tracking information for your return. If tracking is not provided and the return does not arrive at our warehouse, we cannot issue a refund.
  
• We will not issue refunds for returns made more than 90 days after delivery. No exceptions.

Returns of Unopened Items

Any paid item in your order that is not covered by the guarantee above, including additional tins or pouches, accessories such as whisks, cups, tumblers or totes, or components of a bundle such as the Starter Kit, can still be returned individually for a refund, provided:

• The item is unopened, unused and in its original packaging.
  
• Return shipping is arranged and paid for by the customer.
  
• Tracking information is emailed to us. Without tracking, we cannot issue a refund if the item does not arrive.

We reserve the right to refuse returns that do not meet these conditions.

Gifts With Purchase

Free gifts and bonus items included with your order, such as a complimentary whisk, or a free tin or pouch received through a buy-one-get-one or promotional offer, have no cash value on their own and cannot be exchanged for a refund independently.

To qualify for a refund under the Money Back Guarantee, any gift or bonus item received with that order must be returned in the same shipment, whether opened or unopened. Refunds will not be issued if a gift or bonus item is missing from the return.

This does not apply to paid items in a multi-item order, such as Starter Kit components or multiple quantities purchased. Those may be returned individually and must be unopened and unused to qualify for a refund on those items. See Returns of Unopened Items above.

Undelivered or Returned to Sender

If a shipment is returned to us due to an incorrect or incomplete address, we are not responsible for reshipping it. We may issue a refund minus original shipping costs, provided the product is returned in its original, unopened condition.

If a shipment is returned to us marked undelivered, not due to a customer address error, you may choose a full refund or a reshipment. We will not accept requests for replacements or refunds on orders past 90 days from delivery.

Damaged Packages

If your order arrives damaged, contact us at hi@morningmade.com with photos of the damaged product and packaging. Once verified, we will arrange a replacement or refund for the affected item or items. We will not accept damage claims made more than 90 days after delivery.

Ordering

Modifying Orders

If you would like to modify or cancel an order after placing it, email us immediately at hi@morningmade.com. If a packing slip has not yet been created, we can modify or cancel the order. Once a packing slip has been created, we are unable to edit the original order.

Duplicate Orders

Morning Made is not responsible for duplicate orders placed in error. It is the customer's responsibility to avoid placing duplicates. If a duplicate order is placed, standard return guidelines above apply.

Cancellation Policy

Customers can cancel their subscription at any time from the date of their initial order via their account on our website. No further charges or shipments will occur once a subscription is cancelled. By subscribing, you agree to this cancellation policy.

Same Day Cancellations

If you cancel your subscription on the same day as a subscription order, we reserve the right to void that order, provided it has not yet shipped. If the order has already shipped, standard return conditions above apply.

Please Note

• Valid only for purchases made on our website within the United States of America.
  
• Must be claimed within 90 days of delivery.
  
• Excludes free gifts other than as described in Gifts With Purchase above.
  
• We reserve the right to deny claims that violate these terms.
  
• All amounts referenced in this policy are in USD.